Refund & Guarantee Policy

1. Our Customer Commitment

At OneSol AI Hub, customer satisfaction is at the core of everything we do. Because we sell digital tool subscriptions and access credentials, we maintain a transparent, fair, and user-friendly refund and replacement policy to protect your purchase.

2. Refund & Replacement Eligibility

You are eligible for a replacement or full refund under the following conditions:

• Non-Delivery of Access Details: Payment was successfully debited from your account, but you did not receive activation details within 24 hours due to a delivery glitch.
• Defective or Non-Working Access Code: The provided activation link, promo code, or account credentials fail to grant access upon first use.
• Tool Outage During Warranty Period: If a tool subscription stops functioning prior to the expiration of its advertised coverage period and our team is unable to restore or replace access within 48 hours.
• Duplicate Billing: You were inadvertently charged twice for a single order transaction.

3. Non-Refundable Scenarios

Refunds or replacements will NOT be issued under the following circumstances:

• Change of mind after tool activation details have been accessed or utilized.
• Incompatibility of third-party tools with your personal computer or local network settings when product system requirements were clearly stated.
• Violation of OneSol AI Hub Terms of Service, such as account sharing, reselling access, or attempting to compromise tool security.
• Requests submitted after the tool's specified warranty period has expired.

4. How to Submit a Refund or Support Claim

Submitting a claim is simple and fast. Follow these steps:

• Contact our dedicated support team via Email or WhatsApp.
• Provide your Order ID (found in your User Dashboard or email receipt) and a brief description/screenshot of the issue encountered.
• Our support technical team will review and verify your request within 2–12 hours.

5. Processing & Refund Methods

Once approved by our support team, refunds are processed via one of the following methods according to your preference:

• OneSol Wallet Balance (Recommended & Instant): Refunded directly to your OneSol AI Hub wallet for immediate use on any other tool.
• Original Payment Source: Refunded back to your Paystack / Flutterwave card or bank account within 3–5 business days depending on your bank.

6. Contact & Support

For any questions or assistance with an existing order, please get in touch with our team.